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boot hangs before logging, how do I troubleshoo?

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st101 View Drop Down
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    Posted: 22 February 2012 at 5:09pm

I need to troubleshoot an XP system which hangs during the boot process, before it has a chance to write the ntbtlog.txt file. This system was restored from a ghost image. When it boots it displays the Windows graphical logo with a progress bar which hangs after about 15 seconds.

After adding /sos /bootlog to boot.ini the boot process shows a text-only logo display which confirms  that "boot logging is enabled" then windows hangs just like when the graphical logo screen is shown. Again, no ntbtlog.txt is created.

This is the first time I deal with a system that hangs before creating ntbtlog.txt, I don't know how to proceed, so I'm asking for pointers to low-level troubleshooting tools, and resources too because I need to educate myself for this task.  Thank you. 

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tamahome View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tamahome Quote  Post ReplyReply Direct Link To This Post Posted: 22 February 2012 at 6:36pm
Procmon boot logging?

You don't have a firewire card with a network device in device manager do you?  That made one of my computers hang on boot.

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st101 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote st101 Quote  Post ReplyReply Direct Link To This Post Posted: 22 February 2012 at 7:10pm

 No firewire card. And I can't get to device manager anyway, since the system won't boot.

Now educating myself on procmon boot logging.  



Edited by st101 - 22 February 2012 at 7:14pm
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